A Note Before You Read
 

Every order at Crafts By Barbs is made with love, care, and a little bit of creativity! 🩷✨

Every creation available through my website is made especially for you once your order is placed, making it as unique as the person receiving it!

Because so many of my products are custom-made or personalised, there are a few things to keep in mind when it comes to shipping, returns and refunds.

I've put together all the important information below so you know what to expect when ordering.

And of course, if you have any questions or something isn't quite right, please don't hesitate to reach out! I'm always happy to have a chat and help where I can. 

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Made-to-Order Items — No Change-of-Mind Returns
 

Every item available through my website is made especially for you, using your chosen designs, colours, sizes, and personal touches.

Because of this, I'm unable to accept returns or exchanges simply because you've changed your mind or accidentally ordered the wrong item.

Before placing your order, please take a moment to double-check all your details, especially any names, spelling, colours, sizes, and designs.

Made a mistake? Don't panic!

Just email me at craftsbybarbs@gmail.com as soon as possible, and I'll do my best to help before I start creating your order.

Once I've started making your item, changes or cancellations may no longer be possible.

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Handmade Creations 
 

One of my favourite things about handmade products is that no two creations are ever exactly the same!

With items like glitter cups, snowglobe cups, and other handmade goodies, you might notice small differences in glitter placement, colours, patterns, or finishes.

These little variations are a natural part of the handmade process and are what make each creation unique.

I always do my best to make your item as close as possible to the design you've chosen, but some slight differences may occur.

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Caring for Your Creations 
 

Every cup is handmade with love and care, and a little TLC will help keep it looking its best!

To help your cup last as long as possible, please follow the care instructions provided with your order. Different cup styles may have slightly different care requirements.

Please keep in mind that damage caused by incorrect care, misuse, or accidental damage may not be covered by refunds or replacements.

Of course, if something doesn't seem right with your cup, please get in touch!

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Faulty or Damaged Orders
 

I put a lot of love and care into everything I create, and I want you to be just as happy receiving your order as I am making it!

However, sometimes things don't go quite to plan.

If your order arrives damaged, faulty, or isn't quite what you ordered, please get in touch as soon as possible, ideally within 7 days of receiving it.

When contacting me, please include:

• Your order number

• A few clear photos showing the issue

• A quick explanation of what's happened

I'll take a look and work with you to get things sorted.

Depending on the circumstances, this may mean a repair, replacement, or refund.

In most cases, photos will help me assess the issue, although occasionally I may need the item returned or inspected.

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Shipping
 

New Zealand
 

Option      Cost               Estimated delivery

Courier     $11.90 NZD   Next working day (target, not guaranteed)

Economy   $9.90 NZD     2–3 working days
 

Shipping is via NZ Post. Delivery times are estimates from the date of dispatch, not the date of your order. Please allow time for me to make your item before it ships.

Rural delivery may incur an additional surcharge on top of the rates above.
 

Australia
 

Option                        Cost                 Estimated delivery

International Courier    $43.38 NZD     2–3 working days
 

Shipping is via NZ Post. Delivery times are estimates from the date of dispatch and may vary due to customs processing.

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Multiple Items & Larger Orders
 

The shipping rates listed above are based on a single cup.

If you're ordering multiple cups or larger items, additional shipping costs may apply depending on the size, weight, and packaging required.

If your order requires a different shipping rate, I'll be in touch to confirm the total shipping cost with you before your order is processed.

I always do my best to keep shipping costs as affordable as possible while making sure your items arrive safely!

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Processing and Creation Time
 

Because your order is made especially for you, please allow approximately 3–7 working days for me to create and prepare your goodies before they're dispatched.

Some more detailed or customised creations may take a little longer, but I'll do my best to keep you updated if that's the case.

Processing times are separate from shipping times.

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Customs and Duties (Australia)
 

For orders shipped to Australia, any customs duties, taxes, or import fees that may be assessed by Australian Border Force are the responsibility of the buyer. These are uncommon for small personal purchases but I cannot predict or control them.

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Tracking Your Order
 

Once your order has been packed and is on its way, you'll receive tracking details so you can follow your parcel's journey!

Please allow a little time for tracking information to update after your parcel has been collected.

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Shipping Delays and Missing Parcels
 

Once your order is on its way, delivery is handled by NZ Post.

While I can't control unexpected courier delays, I'm always happy to help if something doesn't seem right.

If your parcel is taking longer than expected, hasn't arrived, or appears to be missing, please get in touch so I can help investigate.

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Incorrect Shipping address
 

Please double-check your delivery address before completing your order!

If you notice a mistake after ordering, contact me as soon as possible, and I'll do my best to update it before your parcel is sent.

If your order has already been dispatched to an incorrect address provided at checkout, additional shipping costs may apply.

If your parcel is returned to me because of an incorrect address, I'll be in touch to arrange redelivery.

If I've made an error with your shipping details, I'll take responsibility for getting it sorted.

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Your consumer rights
 

New Zealand customers

Under the Consumer Guarantees Act 1993, you're entitled to a remedy if a product doesn't meet the guarantees of acceptable quality, fitness for purpose, or match its description. Nothing in this policy limits those rights.
 

Australian customers

Under Australian Consumer Law, customers have certain guarantees that cannot be excluded. Depending on the issue, you may be entitled to a repair, replacement, or refund.

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Got a Question or a Problem?
 

I genuinely want you to love your Crafts By Barbs creations!

If you have any questions about your order, shipping, or something you've received, please don't hesitate to reach out.

I'm just one person behind this little business, and I'll always do my best to help make things right.

Email: craftsbybarbs@gmail.com

I aim to respond within 1–2 working days, Monday to Friday (New Zealand time).
 

Thank you so much for supporting my little business. Every order really does mean the world to me! 🩷